FAQs and Updates

THANK YOU!

First and foremost, thank you for your patience. It’s been a complicated moment for everyone, and we appreciate you bearing with us. COVID-19 is a quickly evolving situation and we’re working as quickly as possible to meet the needs of our members and community. 

Here is the most up to date information we have.

For Membership FAQs, click here.

For Childcare FAQs, click here.

 

Update from the CEO:

How can I help?

We are so humbled and appreciative of those asking us how they can help. With our branches closed, we’re shifting our work to support critical needs within the community.

If you’re a member, the best way to help us is to continue paying your monthly membership dues. No action is required to remain a member.

We can’t do this alone.

Please know that all funds raised during this period will be used to support the operations of the Rappahannock Area YMCA. Your donation will have an immediate impact on our mission as we work to meet the needs of our community. We remain grateful to our supporters and all you do to help make our work possible.

 

DONATE

 

MEMBERSHIP FAQs

Are you closed?

Due to the statewide mandate to prevent the spread of COVID-19, all Y branches and offices are temporarily closed. We will launch “Healthy Outside” a variety of reservation-only, outdoor exercise options beginning on May 25th. See our Healthy Outside page for more information.

 

How do I change my membership status?

For those members who choose to keep their membership during this closure, we are offering three options:

  1. You can maintain your current membership and your membership dollars can be claimed as a tax-deductible gift of support; nothing needs to be done for this option.
  2. Should you need those funds returned, we will apply 4 months of dues to the following 6 months of membership fees, reducing your membership cost for that length of time.
  3. Place your account on hold. You will not be charged during this time, and may return to the Y once our facilities have re-opened.

For any membership questions, please contact your branch Membership Director via email:

Caroline & King George: Erin Reiley – ereiley@family-ymca.org

Ron Rosner: Kayte Zowine – kzowine@family-ymca.org

Massad: Israel Peltz – ipeltz@family-ymca.org

 

What is my tax-deductible donation supporting?

Despite our doors being temporarily closed, the YMCA continues to serve and to have tremendous impact.

We are providing daily childcare services for children of essential employees, allowing those who are keeping us healthy and safe to continue in their job knowing that their children are cared for in a safe environment. If you are an essential worker and in need of childcare, please click here to learn more about YMCA C.R.E.W.

We are continuing to keep our facilities maintained, cleaned and sanitized so that they will be ready for you when we reopen.

We are helping you and your family stay “Healthy at Home” through virtual wellness classes, family resources and activities for spirit, mind and body.

We are connecting with our most vulnerable population, our senior members. Staff are connecting to all senior members to check on their well-being through phone calls and offering virtual programming to help prevent social isolation.

We are identifying areas of need in our community. We will conduct blood drives at select YMCA sites in partnership with the American Red Cross. Staff are serving meals with local partners, ensuring those with food insecurity have access to meals.

Having an impact at this time is made possible by those of you who have retained your membership, our generous donors, and a coalition of our philanthropic partners. Now, more than ever, we need you to STAY WITH US, in order to continue to provide needed services, support our full-time staff and ensure you can return to the YMCA you know and love as quickly as possible. Your membership dollars are crucial during this time.

 

Are you offering virtual workouts?

Yes! We have put together virtual resources that will allow you to stay “Healthy at Home.”

Check out our virtual class options HERE. And don’t forget to follow us on Facebook for classes, crafts, meditation, family activities and more!

We plan to stay in touch regularly with ways to help you stay healthy in spirit, mind and body.

 

CHILDCARE FAQs

Since schools are closed, am I getting a refund?

We can credit your account until child care services have resumed.

 

When will you start drafting for child care?

Child care drafts are not taking place until we can provide services again.

 

Why is there a balance on my account?

Please disregard the outstanding balance at this time. We are in the process of manually adjusting the child care accounts.

 

When is child care going to start back up?

Currently, we are providing child care for essential personnel. We are adhering to the governor’s mandate and are monitoring the situation closely, but we do not have a time line for when child care programming will start. Your family’s health and safety is paramount to us.

 

Are you still going to be offering summer day camp?

Yes, the YMCA does plan on having summer camp this year, pending approval from Governor Northam. If the stay-at-home order is lifted on June 10th, we plan on starting the first week of camp on June 15th.

 

My child is registered your Before/After program, but I am not essential personnel.  Can my child still attend YMCA CREW (Childcare Relief for Essential Workers)?

We are currently only serving essential personnel at this time. We look forward to serving you and your family as soon as possible. We are honored that you trust us with your child care needs, and thank you being a part of the YMCA family.